Servicenow ITOM Training

Overview

ServiceNow ITOM (IT Operations Management) training focuses on enhancing an organization’s IT infrastructure management through automation, monitoring, and optimization. This course is designed to provide an in-depth understanding of ServiceNow’s ITOM suite, which includes features such as Discovery, Event Management, Orchestration, and Cloud Management. Learners will gain insights into how these tools help organizations streamline their operations, reduce manual tasks, and ensure seamless integration across the IT environment. The training emphasizes the configuration, implementation, and management of ServiceNow ITOM products to improve service delivery, uptime, and performance monitoring.
Participants will learn how to implement ITOM best practices to monitor, maintain, and optimize business services and infrastructure. The course covers key aspects of service monitoring, proactive issue resolution, and the automation of routine tasks, providing the necessary knowledge to implement ITOM effectively within an enterprise. Practical scenarios and hands-on training will prepare learners for real-world challenges, equipping them with the skills needed to drive operational efficiency, ensure system stability, and enhance service visibility using ServiceNow’s ITOM capabilities.

Key Features

  • Comprehensive Curriculum: The training covers all aspects of ServiceNow ITOM, including Discovery, Event Management, Orchestration, and Cloud Management, offering a well-rounded understanding of IT operations management.

  • Hands-On Training: Learners gain practical experience by configuring and implementing ITOM solutions in a real-world scenario, ensuring readiness to handle complex IT operations challenges.

  • Expert-Led Sessions: The course is delivered by experienced trainers who provide insights, tips, and industry best practices to optimize the learning experience.

  • Certification Preparation: The training prepares participants for certification exams by covering key concepts, tools, and techniques necessary for achieving ServiceNow ITOM certification.

  • Real-World Applications: Students learn how to apply ITOM tools for service monitoring, issue resolution, and automation, gaining skills that directly translate to improving business service delivery and infrastructure management.

  • Cloud Integration: Emphasis on how ServiceNow ITOM integrates with cloud platforms, enabling learners to manage cloud resources efficiently and streamline cloud operations.

  • Proactive Monitoring & Automation: The course focuses on using ServiceNow ITOM to automate routine tasks and proactively monitor services, ensuring optimal performance and minimizing disruptions.

  • Customized Learning Path: Tailored to meet the needs of different roles, from beginners to advanced users, allowing learners to progress at their own pace and according to their expertise level.

Course Objectives

  • Understand ITOM Concepts: Gain a solid foundation in IT Operations Management, including the key components such as Discovery, Event Management, Orchestration, and Cloud Management.
  • Learn Configuration and Implementation: Develop skills to configure and implement ServiceNow ITOM tools to automate and optimize IT operations for improved efficiency and service delivery.
  • Proactively Monitor IT Infrastructure: Master the use of ServiceNow’s monitoring capabilities to identify and resolve issues before they impact business services, ensuring high availability and performance.
  • Automate Routine IT Tasks: Learn how to automate repetitive IT processes, reduce manual intervention, and improve operational workflows through ServiceNow's Orchestration and Automation features.
  • Prepare for Certification: Acquire the knowledge and hands-on experience required to pass the ServiceNow ITOM certification exams and validate your expertise in IT operations management.

Job Opportunities After Completing the course

  • IT Operations Manager: Oversee and manage IT infrastructure, ensuring smooth operations and implementing automation strategies to optimize service delivery and reduce operational costs.
  • ServiceNow Administrator: Configure, manage, and maintain ServiceNow instances, specifically focusing on ITOM tools like Discovery, Event Management, and Orchestration to enhance organizational IT processes.
  • IT Automation Engineer: Design and implement automation solutions to streamline IT operations, leveraging ServiceNow ITOM capabilities for process efficiency and reduced manual intervention.
  • Cloud Operations Specialist: Manage and optimize cloud infrastructure using ServiceNow’s Cloud Management tools, ensuring seamless integration and proactive service monitoring.
  • ITSM Specialist: Enhance service management processes, focusing on integration of ITOM with ITSM (IT Service Management) tools to improve overall IT service delivery and performance.

The salary prospects for a certified ServiceNow ITOM professional

Country
Average Salary
United States
$90,000 to $150,000 per year
United Kingdom
£45,000 to £90,000 per year
India
₹6,00,000 to ₹25,00,000 per year
Australia
AUD 90,000 to AUD 150,000 per year
UAE
AED 180,000 to AED 400,000 per year
Singapore
SGD 80,000 to SGD 150,000 per year

Who should take ITOM Certification Training Course?

  • IT Operations Managers
  • ServiceNow Administrators
  • Cloud Engineers/Cloud Architects
  • IT Automation Engineers
  • System Integrators and Consultants
  • Incident and Problem Managers
  • Project Managers
  • ITSM Professionals

Course Content

  • CI class manager
  • IRE Engine
  • Request Discovery
  • Discovery setup
  • MID Server installation
  • Create and test your credentials
  • Horizontal discovery and top-down discovery
  • Probes, sensors, and patterns
  • Horizontal discovery phases
  • Discovery communication through MID
  • Servers
  • Types of discovery
  • IP service affinity
  • Discovery configuration
  • Discovery properties
  • Create a Discovery behavior
  • Create a Discovery CI classification
  • Create a Discovery process classification
  • Service Mapping setup
  • MID Server configuration for Service Mapping
  • Prerequisites for performing top-down discovery using Service Mapping
  • Application service mapping
  • How the Reconciliation and Identification Framework relates to Service Mapping
  • Security in Service Mapping implementation
  • Advanced Service Mapping configuration
  • Event Management setup
  • Integration with external events
  • Configure contextual colors and icons
  • Event Management configuration preferences
  • Create event rules
  • Migrate an alert action rule to an alert management rule
  • Alert correlation rules
  • Create or edit CI remediation
  • Apply alert remediation
  • SLAs for application services and Cis
  • Self-health monitors for Event Management
  • Administration and Setup (e.g., Cloud Accounts, Alert Configurations, Resource Profiles, Resource Pools, Permissions, Quotas, Policies, UI Form Manipulation, Billing, Tags, Budget Consumption, Troubleshooting)
  • Templates (Cloud Formation Templates, Azure ARM Templates, Terraform, template versioning, CPG customization, Post Provision operations)
  • Resource Blocks and CAPI (eg. Resource Blocks, CAPI Components and Operations, CAPI Extensions, Response Processor, Expressions)
  • Cloud Providers (eg. AWS, Azure, VMware)

Are you ready to take your career to the next level and become a ITOM expert?

Enroll in our course today and take the first step towards your career success!

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Our cybersecurity training programs can provide a solid foundation and enhance your employability in the cybersecurity industry. However, it's essential to conduct thorough research, choose reputable training providers, and actively engage in practical experiences to maximize the benefits and improve your prospects for placement.

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