Servicenow ITSM Training

Overview

ServiceNow ITSM (IT Service Management) Training provides professionals with the knowledge and skills needed to effectively manage and streamline IT service management processes using the ServiceNow platform. This course covers essential ITSM concepts and modules, including Incident Management, Problem Management, Change Management, and Request Management. Learners will understand how to implement ITIL best practices in ServiceNow, automate workflows, and utilize the platform’s tools for efficient service delivery. The training is designed to help participants enhance their ability to manage IT services and improve overall IT operations in alignment with business goals.
Throughout the course, students will explore ServiceNow’s interface, learn to configure various modules, and gain hands-on experience in managing service requests, incidents, and changes. The training also covers reporting and analytics, enabling participants to generate insightful metrics and make data-driven decisions. By the end of the course, learners will be well-equipped to implement and manage ITSM solutions, optimize service delivery, and enhance user satisfaction. This course is ideal for IT professionals looking to advance their careers by mastering ServiceNow’s ITSM capabilities and driving digital transformation in their organizations.

Key Features

  • Comprehensive Curriculum: Covers core ITSM modules such as Incident Management, Problem Management, Change Management, and Request Management.

  • Hands-on Experience: Provides practical training with real-time scenarios, giving participants the opportunity to work on the ServiceNow platform and gain hands-on expertise.

  • Expert Trainers: Learn from industry experts with extensive experience in implementing ServiceNow ITSM solutions.

  • ITIL Best Practices: Learn how to integrate ITIL best practices for service management in the ServiceNow platform to enhance overall IT service delivery.

  • Configuring ServiceNow Modules: Hands-on training on configuring and customizing various ServiceNow modules, ensuring participants understand the platform’s capabilities and how to leverage them for maximum benefit.

  • Reporting and Analytics: Learn how to generate insightful reports and leverage analytics to monitor service performance and make data-driven decisions.

  • Flexible Learning Options: The training is available in both instructor-led and self-paced formats, catering to the different needs and schedules of learners.

  • Industry Recognition: The course offers valuable skills that are recognized globally, enhancing career opportunities in the IT service management field.

  • Post-Training Support: Access to resources, forums, and support after the completion of the course to assist with any questions or challenges faced during implementation.

Course Objectives

  • Master ITSM Processes: Learn core ITSM processes like Incident, Problem, Change, and Request Management, and understand their integration with ITIL best practices.
  • ServiceNow Platform Proficiency: Gain hands-on experience in navigating and using ServiceNow to manage and streamline IT service management workflows.
  • Configuration and Customization: Learn how to configure and customize ServiceNow modules to meet business needs and optimize service delivery.
  • Automation and Workflow Management: Understand how to automate IT service processes and create efficient workflows to enhance productivity.
  • Reporting and Analytics: Develop skills to create reports and dashboards to monitor and analyze service performance, enabling data-driven decision-making.

Job Opportunities After Completing the course

  • ServiceNow Administrator: Manage and configure the ServiceNow platform, ensuring smooth operations and effective service management processes.
  • ITSM Consultant: Advise organizations on implementing and optimizing ITSM solutions using ServiceNow, ensuring the integration of ITIL best practices.
  • ServiceNow Developer: Customize and develop applications, workflows, and integrations within the ServiceNow platform to meet business requirements
  • Incident Manager: Oversee and manage the incident management process, ensuring that IT issues are resolved efficiently and within agreed SLAs.
  • Change Manager: Manage and control the lifecycle of changes in the IT infrastructure, minimizing disruptions and ensuring proper implementation.

The salary prospects for a certified ServiceNow ITSM professional

Country
Average Salary
United States
$85,000 – $150,000 per year
United Kingdom
£45,000 to £75,000 per year
India
₹6,00,000 to ₹20,00,000 per year
Australia
AUD 90,000 to AUD 130,000 per year
UAE
AED 120,000 to AED 200,000 per year
Singapore
SGD 70,000 – SGD 120,000 per year

Who should take ITSM Certification Training Course?

  • IT Service Management (ITSM) Professionals
  • ServiceNow Administrators
  • ITIL Practitioners
  • IT Managers and Consultants
  • ServiceNow Developers
  • Aspiring ITSM Professionals
  • Project Managers

Course Content

  • What is ServiceNow
  • What is SAAS/PAAS/IAAS?
  • What is Cloud?
  • Account Creation
  • What is Instance means in ServiceNow?
  • Types of Instances in ServiceNow? 
  • Versions in ServiceNow?
  • How to check servicenow instance version?
  • Log Change and Browser Title Change
  • Favorites tab
  • History tab
  • Types of interfaces
  • Platform interface
  • Portal interface
  • Mobile interface
  • What are tables in ServiceNow
  • What are the Important tables in ServiceNow and relations between them
  • How to find table name
  • Different ways to navigate to a table(Short Cuts)
  • How to create Users
  • How to create Groups
  • How to create Roles
  • Role and User table
  • Group and User table
  • Best Practices to create Groups and Users
  • What is ITSM?
  • What is Incident Management?
  • What is Problem Management?
  • What is Change Management?
  • What is Request?
  • What is Asset?
  • What is Configuration Item?
  • What is Knowledge management
  • How to create Knowledge Article
  • Reference fields examples
  • Drop down list examples
  • Journal fields examples
  • Incident form view with field details
  • Difference between save and submit
  • Creation of field types
  • Table Creation
  • Buttons
  • Form Menus
  • Short Cuts in ServiceNow
  • Different types of views in
  • ServiceNow
  • Customise form view and save the view
  • Customise list view and save the view
  • Different ways to apply Filters on Lists and save the filter
  • Related tabs
  • Related Lists
  • What is Application and Module means in ServiceNow?
  • SLA-OLA-UPC
  • Priority lookup Rule
  • Reference Qualifiers(Simple)
  • Dictionary Override
  • UI Policies
  • Data Policies
  • Notifications
  • ACL’s
  • What is Client Side and What is Server Side
  • Difference between client and Server Side
  • What are Client Scripts.
  • Types of Client Scripts
  • Glide API’s for client side
  • Real Time Use Cases on Client Scripts
  • What are Business Rules
  • Types of Business Rules
  • Glide API’s for client side (Glide Record,
  • Glide Aggrigate, Glide Date Time etc)
  • Real Time Use Cases on Business rules
  • Background Scripts
  • Fix Scripts
  • What are Script Includes
  • Type of Script Includes
  • Real Time Use Cases on Script Includes
  • Reference Qualifiers (Dynamic and Advance)
  • All Glide API’s(Glide Form, Glide User, Glide Record, Glide Aggrigate, Glide System, Glide Ajax)
  • UI Actions
  • UI Pages
  • Import Sets
  • Transform Maps and Transform Scripts
  • Emails Scripts
  • Catalog Items
  • Variables and Variable Sets
  • Order Guides
  • Record Producers
  • Update Sets
  • Inbound Actions
  • Scheduled Jobs
  • Flow Designer
  • Reports and Dashboards

Are you ready to take your career to the next level and become a ITSM expert?

Enroll in our course today and take the first step towards your career success!

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